Policies About Stuff
This is my little page of things you might be wondering about and feel awkward asking.
Shipping is always free. I balance speed with cost, so people in the US will usually get Priority Mail on smaller things but international is going to end up going through regular old postal mail, and shipping times will vary widely based on where you live and what your postal service is like. If you want it Quick as a Bunny, then I’m happy to let you pay the shipping on whatever method suits your fancy.
I usually hit the post office twice a week, so most of the time it’ll be less than 5 days between ordering and getting it sent off to you. There’s always exceptions, but I’ll let you know how things are going, either way.
If you live in the SF Bay Area and want to meet in person, I’m all up for that, too! I don’t have a car (yes, yes, trust me, we are all safer in a world where I don’t drive), so you’ll have to come to me, but there’s several great restaurants and coffee shops where we can meet.
Some things come framed, and some don’t. It always says right next to the price on the data line (the one with title, size, etc) if it comes framed.
My frames are generally the very simple black frames shown in so many photos on this site (or sometimes brown, for some art), but if you want something different we can talk. You can even send me a favorite frame to put the piece in before I ship it to you.
Salt pieces will always ship framed to protect the salt. After it’s been photographed, scanned, and fondled, the salt is pretty much there to stay, but I recommend not re-framing them yourself because you can still crush the crystals against the glass.
If a piece isn’t framed and you want me to frame it for you, just ask. For a small piece (ie 8″x10″ or smaller) it will be $50 to cover frame, labor, and extra shipping costs. If you want a fancy frame, you’re welcome to buy it yourself and send it to me, or pay for me to go buy it for you. These days even the something different can be found for a reasonable price, if you know where to look. Larger pieces I can research and give you a quote.
Anything that ships unframed will be protected as best I can. Works on paper will be protected by stiff cardboard, and usually also have some sort of plastic in case it rains on the postman.
Gift Wrap & Gift Certificates
I’m generally happy to gift wrap original art for you gratis, and I often try to wrap things in such a way that you can take a peek and put the wrapping back before giving the gift. I’m also happy to do a special gift certificate for you for any amount, if you’d rather let your lucky giftee pick the piece of art.
Money & Payment Plans
I know not everyone loves Paypal, but it’s the easiest free thing for me right now. If you’ve got reasons not to want to use it, I can take check or money order or plain old cash handed to me, but I can’t take credit cards any other way at this time.
I am always happy to work out a payment plan that gets art you love into your life. Monthly, per paycheck, every six weeks, whatever amount and time frame works for you, works for me.
If you do want to do a payment plan, I’ll mark the piece as Sold and put it somewhere very special, and then when your last payment clears, I’ll ship it to you. My only caveat is that your last payment has to be enough to cover shipping, just in case I’m having a bad month. Because, let’s face it, no one gets “on a budget” like an artist.
Every piece is one of a kind (unless you’re buying a print or card on Etsy), so I try to insure them when they ship. If something bad happens in shipping we’re pretty much both screwed, but we can at least file the insurance.
If you don’t love your art once it gets to you, pack it up and send it back for a full refund! I do try not to spend your money the absolute moment I get it, but if you could also try not to decide about your return within 60 days, that would be excellent. I’ll even do returns on payment plans, but you might have to get the money back as slow as you sent it.
I want my art to bring smiles and beauty to people’s lives, not frowns and vague dissatisfaction, so I’m pretty much willing to do whatever I can to fix what’s wrong.
You’ve got it! I have an email list but you have to add yourself, and otherwise all the things we talk about are just between us (because, you know, other people do get the newsletter). I don’t pass around customer info, that would be dumb.
Copyright, Licensing & Creative Commons
I retain the copyright to all my work, but I do allow non-commercial free use of certain works (basically anything that’s not a commission or other client-based work). In general, I post work under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
This means you can use images on your blog posts as long as you attribute them to me with a link back, but you can’t use them in your own commercial works. If you want to use my art for your company Christmas cards, band’s album cover or the big sale flyer for your store, you’ll need to pay to license the image. The same goes for headers on commercial blogs, or swiping pieces for part of your design. Just drop me a line and we’ll negotiate a reasonable fee.
If you’d like to Pin, Tumbl or Tweet my work, feel free! Just please try to link back to where you found it, and don’t remove any signatures or watermarks.
As always, you’re welcome to email me with anything. Seriously. I even check my spam folder every day or two!
If you’ve read down this far, here, have a squid.